Google PM Interview question

Design a product for air travelers -MY APPROACH

1. Clarification about product

   1. What is this product? Digital Application or hardware product? Why are we doing it?
   2. Is it for passengers? Any specific category of users? (Why them? think and clarify if needed)
   3. Is it an on-premise or mobile application?

2. Understanding user- Assuming the interviewer says it is for all humans traveling by airplane. Needs/Use cases solutions

   1. Crew/Pilots
      1. Onboard passengers
      2. Flights assigned for the week
      3. Airline's timings and colleagues
      4. Flight readiness
      5. Passengers’ details before boarding
      6. Communication with passengers after boarding
   2. Passengers
      1. Economy/Business class
      2. User profile with past and future travel plans and recommendations
      3. Flight check-in help
      4. Touring inside airport - Lounges, stores, restaurants etc
      5. Tracking along the journey
      6. Communication with cabin crew

3. Finding solutions based on user journey

   For Crew/Pilots:

   1. A dashboard to view and manage all flight assignments, timings, and colleagues. This addresses the need to know the flights assigned for the week, airline's timings and colleagues.
   2. A pre-boarding tool to get passengers' details and prepare for any special needs. This tool will help the crew in getting passengers’ details before boarding.
   3. An onboard communication system that allows for effective communication with passengers. This will aid in communication with passengers after boarding.

   For Passengers:

   1. A comprehensive user profile that keeps track of past and future travel plans and offers recommendations based on user preferences. This covers the need for a user profile with past and future travel plans and recommendations.
   2. A guided check-in system that simplifies the check-in process. This system will help passengers with flight check-ins.
   3. An airport navigation system that provides information about lounges, stores, restaurants, etc. This can assist passengers in touring inside the airport.
   4. A real-time flight tracker that keeps passengers updated about their journey. This addresses the need for tracking along the journey.
   5. An onboard communication system that allows passengers to communicate their needs to the cabin crew. This will facilitate communication with the cabin crew.

4. The next step is to prototype the solution. This involves creating a scaled-down version of the product to explore its feasibility and test its functionality. The prototype can then be tested with a small group of users to gather feedback and identify any issues or improvements. From this feedback, the design can be iterated and improved upon before full-scale implementation.

5. After prototyping and gathering feedback, and the development is complete, the product is launched and made available to the intended users based on launch strategy to ensure that the product reaches the maximum number of users.

6. Post-launch, monitor the product's performance gather user feedback, track KPI for success metrics for continuous improvement, and ensure that the product remains relevant and useful to users.

7. It is essential to stay informed about industry trends and competitor activities.